{"id":21842,"date":"2024-03-08T14:15:35","date_gmt":"2024-03-08T11:15:35","guid":{"rendered":"https:\/\/ayyildizgundem.net\/?p=21842"},"modified":"2024-03-08T14:15:35","modified_gmt":"2024-03-08T11:15:35","slug":"fethiye-ticaret-ve-sanayi-odasinda-kaliteli-hizmete-devam","status":"publish","type":"post","link":"https:\/\/ayyildizgundem.net\/index.php\/2024\/03\/08\/fethiye-ticaret-ve-sanayi-odasinda-kaliteli-hizmete-devam\/","title":{"rendered":"FETH\u0130YE T\u0130CARET VE SANAY\u0130 ODASI\u2019NDA KAL\u0130TEL\u0130 H\u0130ZMETE DEVAM"},"content":{"rendered":"

Fethiye Ticaret ve Sanayi Odas\u0131 (FTSO), hizmet kalitesi ve \u00fcye memnuniyetine dair \u00e7al\u0131\u015fmalar\u0131n\u0131n denetlendi\u011fi ISO 9001:2015 Kalite Y\u00f6netim Sistemi Belgesi ve ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi ara denetiminden ba\u015far\u0131yla ge\u00e7ti.<\/p>\n

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T\u00fcrk Loydu Vakf\u0131 Y\u00f6netim Sistemleri\u2019nin ISO 9001 ve ISO 10002 denetimlerinden ba\u015far\u0131yla ge\u00e7en FTSO, ISO standartlar\u0131nda hizmet sundu\u011funu bir kez daha kan\u0131tlad\u0131. FTSO, T\u00fcrk Loydu Vakf\u0131 Denet\u00e7isi Olcay Koca taraf\u0131ndan ger\u00e7ekle\u015ftirilen 2 g\u00fcnl\u00fck denetimin \u00f6ncesinde yap\u0131lan a\u00e7\u0131l\u0131\u015f toplant\u0131s\u0131na FTSO Y\u00f6netim Kurulu Ba\u015fkan\u0131 Osman \u00c7\u0131ral\u0131 FTSO Genel Sekreteri Ezgi Kulluk\u00e7u ve Oda \u00e7al\u0131\u015fanlar\u0131 kat\u0131ld\u0131. Toplant\u0131da konu\u015fan Ba\u015fkan Osman \u00c7\u0131ral\u0131, ISO kalite y\u00f6netim sistemleri ve akreditasyon denetimlerinin Odan\u0131n kendini geli\u015ftirmesi i\u00e7in f\u0131rsat oldu\u011funu vurgulad\u0131 ve verimli bir denetim olmas\u0131n\u0131 diledi. FTSO\u2019nun kalite sistemlerine hakim ve ba\u015far\u0131yla uygulayan bir oda oldu\u011funu vurgulayan Denetmen Olcay Koca ise ISO denetimlerinin TOBB taraf\u0131ndan uygulanan akreditasyon s\u00fcrecine de katk\u0131s\u0131 oldu\u011funu kaydetti.<\/p>\n

\"\"<\/p>\n

\u0130ki g\u00fcnl\u00fck denetim s\u0131ras\u0131nda Olcay Koca, FTSO Genel Sekreteri Ezgi Kulluk\u00e7u ve Kalite Sorumlusu Y\u0131ld\u0131z Bozkurt Demirta\u015f ile FTSO\u2019nun ISO 9001 ve ISO 10002 y\u00f6netim sistemleri dok\u00fcmanlar\u0131n\u0131 ve uygulamalar\u0131n\u0131 inceledi. Birimlerle de birebir g\u00f6r\u00fc\u015fmeler yapan Olcay Koca, FTSO\u2019nun ISO 9001:2015 Kalite Y\u00f6netim Sistemi ile ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi g\u00f6zetim tetkikinden ba\u015far\u0131yla ge\u00e7ti\u011fini a\u00e7\u0131klad\u0131.<\/p>\n

D\u0130M: \u201cAMACIMIZ \u00dcYELER\u0130M\u0130ZE KAL\u0130TEL\u0130 H\u0130ZMET VERMEK\u201d<\/strong><\/p>\n

T\u00fcrk Loydu Denet\u00e7isi Olcay Koca, FTSO Y\u00f6netim Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131 Ramazan Dim Genel Sekreter Ezgi Kulluk\u00e7u ve Oda \u00e7al\u0131\u015fanlar\u0131n\u0131n kat\u0131ld\u0131\u011f\u0131 kapan\u0131\u015f toplant\u0131s\u0131nda ger\u00e7ekle\u015ftirilen denetim hakk\u0131nda detayl\u0131 bilgi verdi. Denetimin Oda y\u00f6netimi ve \u00e7al\u0131\u015fanlar\u0131n\u0131n da katk\u0131s\u0131yla \u015feffaf bir ortamda ger\u00e7ekle\u015ftirildi\u011fini s\u00f6yledi. FTSO\u2019nun TOBB akreditasyon sistemiyle entegre y\u00fcr\u00fcyen bir sistem uygulad\u0131\u011f\u0131n\u0131 belirten Koca, denetimin FTSO\u2019nun kalite standartlar\u0131n\u0131 titizlikle uygulayan, geli\u015fime her zaman a\u00e7\u0131k bir oda oldu\u011funu ortaya koydu\u011funu dile getirdi.<\/p>\n

FTSO Y\u00f6netim Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131 Ramazan Dim de kalite y\u00f6netim sistemlerini Oda y\u00f6netimiyle birlikte uyum i\u00e7erisinde ba\u015far\u0131yla uygulayan Oda \u00e7al\u0131\u015fanlar\u0131na te\u015fekk\u00fcr ederek, \u201cDenetimler \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 rehavete kap\u0131lmadan devam ettirmemizi sa\u011fl\u0131yor. Bu a\u00e7\u0131dan \u00e7ok de\u011ferli. Eminim bu denetim s\u00fcreci de hizmetlerimize ve faaliyetlerimize fark\u0131ndal\u0131k katacak. Oda y\u00f6netimi olarak her zaman \u00fcyelerimize kaliteli hizmet vermek i\u00e7in kendimizin ve \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n geli\u015fmesi gayretindeyiz. ISO standartlar\u0131nda kaliteli hizmetlerimizi, bilgi teknolojilerindeki geli\u015fmeleri de takip ederek devam ettirece\u011fiz” diye konu\u015ftu.<\/p>\n","protected":false},"excerpt":{"rendered":"

Fethiye Ticaret ve Sanayi Odas\u0131 (FTSO), hizmet kalitesi ve \u00fcye memnuniyetine dair \u00e7al\u0131\u015fmalar\u0131n\u0131n denetlendi\u011fi ISO 9001:2015 Kalite Y\u00f6netim Sistemi Belgesi ve ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi ara denetiminden ba\u015far\u0131yla ge\u00e7ti. T\u00fcrk Loydu Vakf\u0131 Y\u00f6netim Sistemleri\u2019nin ISO 9001 ve ISO 10002 denetimlerinden ba\u015far\u0131yla ge\u00e7en FTSO, ISO standartlar\u0131nda hizmet sundu\u011funu bir kez daha kan\u0131tlad\u0131. FTSO, …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[85,106,102,340],"class_list":["post-21842","post","type-post","status-publish","format-standard","","category-genel","tag-fethiye","tag-fethiye-gundem","tag-ftso","tag-hizmet"],"_links":{"self":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/21842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/comments?post=21842"}],"version-history":[{"count":1,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/21842\/revisions"}],"predecessor-version":[{"id":21845,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/21842\/revisions\/21845"}],"wp:attachment":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/media?parent=21842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/categories?post=21842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/tags?post=21842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}