{"id":22058,"date":"2024-03-11T16:32:37","date_gmt":"2024-03-11T13:32:37","guid":{"rendered":"https:\/\/ayyildizgundem.net\/?p=22058"},"modified":"2024-03-11T16:32:37","modified_gmt":"2024-03-11T13:32:37","slug":"ftsoda-iso-10002-musteri-memnuniyeti-egitimi-verildi","status":"publish","type":"post","link":"https:\/\/ayyildizgundem.net\/index.php\/2024\/03\/11\/ftsoda-iso-10002-musteri-memnuniyeti-egitimi-verildi\/","title":{"rendered":"FTSO\u2019DA ISO 10002 M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 E\u011e\u0130T\u0130M\u0130 VER\u0130LD\u0130"},"content":{"rendered":"<p>Fethiye Ticaret ve Sanayi Odas\u0131\u2019nda (FTSO) d\u00fczenlenen ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yetleri Y\u00f6netim Sistemi bilgilendirme e\u011fitimine 26 ki\u015fi kat\u0131ld\u0131.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22059\" src=\"https:\/\/ayyildizgundem.net\/wp-content\/uploads\/2024\/03\/IMG_9927_1600x1067_600x400.jpg\" alt=\"\" width=\"600\" height=\"400\" \/><\/p>\n<p>FTSO Likya Salonu\u2019nda, T\u00fcrk Loydu Vakf\u0131 Ba\u015f Denet\u00e7isi ve E\u011fitimci Olcay Koca taraf\u0131ndan verilen e\u011fitimde, ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yetleri Y\u00f6netim Sistemi kapsam\u0131nda m\u00fc\u015fteri geri bildirimleri, \u015fik\u00e2yetleri ele alma \u00e7er\u00e7evesi ve etkin bir \u015fekilde y\u00f6netilmesi, \u015fikayet y\u00f6netimi sistemi kurmak i\u00e7in temel gereklilikler ve s\u00fcre\u00e7ler, \u015fikayetlerin ve m\u00fc\u015fteri geri bildirimlerinin de\u011feri ve yararlar\u0131 konular\u0131 i\u015flendi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22060\" src=\"https:\/\/ayyildizgundem.net\/wp-content\/uploads\/2024\/03\/img_9861_600x400.jpg\" alt=\"\" width=\"600\" height=\"400\" \/><\/p>\n<p>M\u00fc\u015fteri ili\u015fkileri y\u00f6netiminin i\u015fletme ve kurulu\u015flara yararlar\u0131n\u0131n detaylar\u0131yla ele al\u0131nd\u0131\u011f\u0131 t\u00fcm g\u00fcn s\u00fcren e\u011fitimde Olcay Koca, kat\u0131l\u0131mc\u0131lara, m\u00fc\u015fterilerle temas halindeki t\u00fcm personelin ve \u015fik\u00e2yetleri ele alan y\u00f6netim temsilcisinin dikkat etmesi gereken hususlar hakk\u0131nda bilgi verdi. M\u00fc\u015fteri ili\u015fkileri departman\u0131nda g\u00f6rev alan personelin yan\u0131 s\u0131ra talep ve \u015fik\u00e2yetleri de\u011ferlendiren y\u00f6netimin de e\u011fitim almas\u0131n\u0131n \u00f6nemine vurgu yapan Olcay Koca, \u015fik\u00e2yetlerin al\u0131nmas\u0131, de\u011ferlendirilmesi, al\u0131nd\u0131 bilgisinin verilmesi ve kapat\u0131lmas\u0131 a\u015famalar\u0131nda anlatt\u0131.<\/p>\n<p>E\u011fitimde ISO 10002 standard\u0131n\u0131n t\u00fcm maddeleri tek tek ele al\u0131nd\u0131\u011f\u0131 e\u011fitimde i\u00e7 denetimler, y\u00f6netimin g\u00f6zden ge\u00e7irmesi ve s\u00fcrekli iyile\u015ftirme konular\u0131nda da bilgi aktar\u0131ld\u0131. \u0130nteraktif \u015fekilde ger\u00e7ekle\u015fen ve uygulamal\u0131 anlat\u0131mlar\u0131nda yap\u0131ld\u0131\u011f\u0131 e\u011fitimde, \u00f6rnek \u015fikayet formu payla\u015f\u0131ld\u0131. E\u011fitim, g\u00fcn\u00fcn an\u0131s\u0131na ger\u00e7ekle\u015ftirilen toplu foto\u011fraf \u00e7ekiminin ard\u0131ndan sona erdi.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fethiye Ticaret ve Sanayi Odas\u0131\u2019nda (FTSO) d\u00fczenlenen ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yetleri Y\u00f6netim Sistemi bilgilendirme e\u011fitimine 26 ki\u015fi kat\u0131ld\u0131. FTSO Likya Salonu\u2019nda, T\u00fcrk Loydu Vakf\u0131 Ba\u015f Denet\u00e7isi ve E\u011fitimci Olcay Koca taraf\u0131ndan verilen e\u011fitimde, ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yetleri Y\u00f6netim Sistemi kapsam\u0131nda m\u00fc\u015fteri geri bildirimleri, \u015fik\u00e2yetleri ele alma \u00e7er\u00e7evesi ve etkin bir \u015fekilde &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[143,85,106,102],"class_list":["post-22058","post","type-post","status-publish","format-standard","","category-genel","tag-egitim","tag-fethiye","tag-fethiye-gundem","tag-ftso"],"_links":{"self":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/22058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/comments?post=22058"}],"version-history":[{"count":1,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/22058\/revisions"}],"predecessor-version":[{"id":22061,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/22058\/revisions\/22061"}],"wp:attachment":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/media?parent=22058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/categories?post=22058"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/tags?post=22058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}