{"id":6020,"date":"2023-04-11T12:32:38","date_gmt":"2023-04-11T09:32:38","guid":{"rendered":"https:\/\/ayyildizgundem.net\/?p=6020"},"modified":"2023-04-11T12:32:38","modified_gmt":"2023-04-11T09:32:38","slug":"turizm-sektorunde-musteri-memnuniyeti-egitimi-verildi","status":"publish","type":"post","link":"https:\/\/ayyildizgundem.net\/index.php\/2023\/04\/11\/turizm-sektorunde-musteri-memnuniyeti-egitimi-verildi\/","title":{"rendered":"TUR\u0130ZM SEKT\u00d6R\u00dcNDE M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 E\u011e\u0130T\u0130M\u0130 VER\u0130LD\u0130"},"content":{"rendered":"<p>Fethiye Ticaret ve Sanayi Odas\u0131\u2019n\u0131n (FTSO) d\u00fczenledi\u011fi Turizm Sekt\u00f6r\u00fcnde M\u00fc\u015fteri Memnuniyeti e\u011fitimine 30 ki\u015fi kat\u0131ld\u0131.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6021\" src=\"https:\/\/ayyildizgundem.net\/wp-content\/uploads\/2023\/04\/IMG_6867_600x450.jpg\" alt=\"\" width=\"600\" height=\"450\" \/><\/p>\n<p>Turizm sezonu \u00f6ncesi FTSO Likya Salonu\u2019nda d\u00fczenlenen \u201cTurizm Sekt\u00f6r\u00fcnde M\u00fc\u015fteri Memnuniyeti \u201ce\u011fitimine yo\u011fun ilgi oldu. EVO Akademi e\u011fitmeni Serkan \u00d6cal taraf\u0131ndan verilen sabah saat 10.00\u2019da ba\u015flayan ve saat 17.00\u2019ye kadar s\u00fcren e\u011fitime Oda \u00fcyesi firma sahipleri ve \u00e7al\u0131\u015fan\u0131 30 ki\u015fi kat\u0131ld\u0131.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6022\" src=\"https:\/\/ayyildizgundem.net\/wp-content\/uploads\/2023\/04\/IMG_6847_600x450.jpg\" alt=\"\" width=\"600\" height=\"450\" \/><\/p>\n<p>Uygulamal\u0131 \u00e7al\u0131\u015fmalar\u0131n yap\u0131ld\u0131\u011f\u0131 e\u011fitimde Fethiye\u2019nin tercih edilme sebepleri irdelenerek, kat\u0131l\u0131mc\u0131lar\u0131n olu\u015fturdu\u011fu gruplarla Fethiye\u2019nin swot analizi \u00e7\u0131kar\u0131ld\u0131. Kat\u0131l\u0131mc\u0131lar deneyimlerini de payla\u015ft\u0131\u011f\u0131 interaktif e\u011fitim kapsam\u0131nda turizm sekt\u00f6r\u00fcnde \u201cY\u0131llar i\u00e7inde de\u011fi\u015fen istek ve beklentiler neler? Bu taleplere cevap verilebilmesi i\u00e7in neler yap\u0131lmas\u0131 gerekiyor? Misafirlerin hangi ihtiya\u00e7lar\u0131 kar\u015f\u0131lan\u0131yor?\u201d sorular\u0131n\u0131n yan\u0131tlar\u0131 arand\u0131.<\/p>\n<p>Rekabetin g\u00fc\u00e7l\u00fc oldu\u011fu turizm sekt\u00f6r\u00fcnde m\u00fc\u015fteri memnuniyetinin \u00f6nemine vurgu yapan e\u011fitmen Serkan \u00d6cal, \u201cG\u00fcn\u00fcm\u00fczde rekabetin k\u0131yas\u0131ya ya\u015fand\u0131\u011f\u0131 turizm sekt\u00f6r\u00fcndeki i\u015fletmeler, k\u00e2rl\u0131l\u0131klar\u0131n\u0131 ve hatta varl\u0131klar\u0131n\u0131 koruyabilmek i\u00e7in m\u00fc\u015fteri merkezli olmak; i\u015fletmenin tasar\u0131m\u0131ndan, sat\u0131\u015fa kadar olan her fonksiyonunda misafirlerinin istek, ihtiya\u00e7 ve beklentilerini \u00f6n plana alarak, onlar\u0131 i\u015fletmenin bir par\u00e7as\u0131 hatta baz\u0131 durumlarda en \u00fcst otoritesi olarak g\u00f6rmelidir\u201d dedi.<\/p>\n<p>Serkan \u00d6cal, kat\u0131l\u0131mc\u0131lardan gelen sorular\u0131 tek tek yan\u0131tlad\u0131 ve \u00f6rneklerle s\u00fcre\u00e7lerin nas\u0131l y\u00fcr\u00fct\u00fclmesi gerekti\u011fini anlatt\u0131.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fethiye Ticaret ve Sanayi Odas\u0131\u2019n\u0131n (FTSO) d\u00fczenledi\u011fi Turizm Sekt\u00f6r\u00fcnde M\u00fc\u015fteri Memnuniyeti e\u011fitimine 30 ki\u015fi kat\u0131ld\u0131. Turizm sezonu \u00f6ncesi FTSO Likya Salonu\u2019nda d\u00fczenlenen \u201cTurizm Sekt\u00f6r\u00fcnde M\u00fc\u015fteri Memnuniyeti \u201ce\u011fitimine yo\u011fun ilgi oldu. EVO Akademi e\u011fitmeni Serkan \u00d6cal taraf\u0131ndan verilen sabah saat 10.00\u2019da ba\u015flayan ve saat 17.00\u2019ye kadar s\u00fcren e\u011fitime Oda \u00fcyesi firma sahipleri ve \u00e7al\u0131\u015fan\u0131 30 ki\u015fi &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,1],"tags":[143,85,106,102],"class_list":["post-6020","post","type-post","status-publish","format-standard","","category-egitim","category-genel","tag-egitim","tag-fethiye","tag-fethiye-gundem","tag-ftso"],"_links":{"self":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/6020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/comments?post=6020"}],"version-history":[{"count":1,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/6020\/revisions"}],"predecessor-version":[{"id":6023,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/posts\/6020\/revisions\/6023"}],"wp:attachment":[{"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/media?parent=6020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/categories?post=6020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ayyildizgundem.net\/index.php\/wp-json\/wp\/v2\/tags?post=6020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}